Responsible gaming is an important part of our foundation. As a licensed casino, Casinoprom.com ensures that all our games are provided to the highest standards and to meet the requirements that are set by regulators – with a focus on fairness, player protection, and security. All players are customers of the online casino where they play. For us, online casino gaming is about thrilling entertainment, and Casinoprom.com wants everyone who uses our services to be over the legal age limit and to do so for the right reason – to have fun.

Who can play?

You can only become a member of Casinoprom.com and use our services if you meet and agree with all of these conditions:

1. You are at least 18 years of age, or over the age of 18.

2. You are not resident in any place listed in the prohibited jurisdictions and you have checked this list and continuing checking this list from time to time.

3. You do not have a gambling addiction and are not currently self-excluded from any account.

4. You do not open or attempt to open a second account with us for the duration of your life as an account holder.

5. All details you provide to us are truthful, yours and yours alone including your name, date of birth and any identity documents, debit and credit card details, email and residential address, are at all times correct and are not false or misleading and you update us promptly when these change or expire.

6. You are playing for entertainment only and gambling is not a regular or primary source of income for you.

7. You do not sell or otherwise share your login details with anyone else and hold them securely.

8. You are a real (physical person) and are not playing on behalf of any organization or anyone else.

9. You are not a professional sports player or official or otherwise subject to professional or club rules or contract terms prohibiting you are participating in games or betting offers.

10. You are not privy to “insider” information through a connection with sports or professional body, which may assist you in predicting or influencing the outcome of a game or bet.

11. You are not engaged in money-laundering or terrorist activity.

12. You are not otherwise playing with illegally obtained money.

13. You are not engaged in fraudulent, collusive, fixing or other unlawful activity and do not use any software-assisted methods or techniques or hardware devices in relation to participating in a game or bet. We take a breach of any of these terms very seriously and any game you play or bet you place in breach of any of these terms is voidable at our sole discretion and your winnings liable to be confiscated and your account closed or blocked indefinitely.

How to play online responsibly

If you choose to play online, some general guidelines can help make your playing experience safer, and reduce the risk that problems can occur:

1. Play for entertainment, and not as a way of making money.

2. Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.

3. Set deposit limits and ensure you never deposit more than you can afford to lose.

4. Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses.

5. Don't play when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.

6. Balance your playing with other activities. Find other forms of entertainment so playing does not become too big a part of your life.

You may at your discretion choose to exclude yourself from playing any games on our website. In order to block your access to the games or to the services and exclude yourself, you must contact our customer support.

Our self-exclusion facility involves a joint commitment between Casinoprom.com and you. We will take reasonable steps to prevent you re-opening your account or opening a new account but you must not attempt to re-open your account or to try to open new accounts.

Please note that all self-exclusions and timeouts are irreversible for the duration of the specified time. In addition, all self-exclusion periods are inclusive of all games. Your self-exclusion will apply to your account, and to any product that requires your Casinoprom.com's ID to play.

If you want any restriction in place permanently or for a designated time, please contact customer support with your request.

In case of inconsistency of textual content between language versions, the English version of the website is valid.